Every call answered
An AI answering service that picks up every call
Your phone rings while you're on a job, in a meeting, or asleep. Our AI answers every call, asks the right questions, books the appointment or gets an urgent caller to a person, and sends you a short summary.
We run this in production. ProBook, the platform we built and run for small businesses, answers their phone calls with AI.
Missed calls are missed work
Most callers won't leave a voicemail. If nobody picks up, they call the next business on the list. You can't answer while you're under a sink, driving between jobs, or with another customer, and hiring someone to sit by the phone costs more than most small businesses want to spend. Old answering services take a message, but they can't tell a routine question from an emergency, and the message often reaches you hours later with half the details missing.
It answers like you would, then hands off
We set up an AI that answers your business line with your greeting and your questions. It tells callers they're talking to an AI assistant, then gets what you need: name, callback number, address, what the job is, and how urgent it is. Routine calls get booked on your calendar or turned into a request you can follow up on. Anything you mark as urgent goes straight to a person, by call transfer or an instant text. After every call you get a short written summary. You decide the questions, the rules, and who gets the urgent calls, and we write them down before anything goes live.
Three steps to a phone that always answers
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We listen to how your calls go today. We write down what callers usually ask, what you need from them, what counts as urgent, and who should get those calls.
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We build and test it on your real calls. You call it, try to trip it up, and hear exactly what your customers will hear before it goes live.
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It goes live on your number, and we keep watch. We read the call summaries with you, fix answers that miss, and adjust the rules as your business changes.
Every caller gets an answer. You get the details.
Every call gets answered, day or night. Urgent callers reach a person quickly, routine calls get booked or logged, and you stop losing work to voicemail. You open one short summary instead of calling people back to ask what they needed.
Software we built and run
Our AI already answers phones for small businesses
We built ProBook, a quoting and invoicing platform for small businesses, and we run it on private hosting we manage. Its AI answers phone calls, captures the caller's name, address, what they need, and how urgent it is, and turns the call into a draft quote. Six small businesses use it today. The answering service we set up for you is built from the same work.
Some of the businesses we build, host, and answer phones for:
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- Cruz Painting
- Velasco Construction
- Sprinkler & Lawn Care LLC
See their live sites: Oax Construction LLC, E's Excavating LLC, E & L Lawn Care Services LLC, Torres Lawn and Snow Removal LLC, Signal Point Massage
See ProBook (opens in a new tab)What's built in
- Answers every call, including nights, weekends, and when two calls come in at once
- Asks your questions, in your order, and doesn't forget any of them
- Urgent calls go to a person right away, by transfer or text
- A short written summary after every call
- Books on your calendar or creates a request you can follow up on
- Callers are told they're speaking with an AI assistant. No pretending.
Questions, answered
What does an AI answering service cost?
It depends on how many calls you get, what the AI needs to do on each one, and which tools it connects to, like your calendar or CRM. Setup is quoted as a project and ongoing monitoring is a monthly plan quoted to fit. You get both numbers in writing before anything starts. Our pricing page explains how we quote.
Do we have to change our phone number?
Usually not. In most setups you keep your number and forward calls to the AI, either all the time or only when nobody picks up. We'll look at your phone provider and tell you what works.
What happens with an urgent call?
You decide what counts as urgent, like a burst pipe, a no-heat call in January, or an existing client with a problem. The AI recognizes it, gets the key details, and sends the call or an instant text to the person you choose. If that person doesn't answer, it follows the backup plan you set.
Will callers know they're talking to AI?
Yes. The greeting tells them. Most callers care more about getting a quick answer and a callback than about who picked up. Anyone who asks for a person can leave details for a callback or be transferred, depending on the rules you set.
Can it book appointments?
Yes, when it's connected to your calendar or scheduling tool. It offers open times based on the rules you give it, like service area, job type, and how much time to leave between jobs. If you'd rather approve every booking, it can create a request instead and you confirm it.
What if it gets something wrong?
Every call is summarized, so mistakes are easy to spot. We review calls with you in the first weeks, fix the questions or rules that caused the miss, and keep checking after that. It never promises prices or makes commitments you haven't approved.
Which one do I need?
- You're missing calls and want every one answered and sorted. You're here: AI Answering Service.
- You want to text leads and customers from your CRM. See SMS and CRM Integration.
- You need more people calling or filling out your form in the first place. See Lead Generation.
- You want AI to handle a different job, like quotes or follow-ups. See AI Agent Development.
They work together: the answering service can hand each new caller to your CRM so the follow-up text goes out on time.
How many calls did you miss last week?
Tell us how your calls come in and what you need from each caller. We'll reply within one business day with an honest answer on whether AI answering fits your business and what it would take.